Reduce NHS wait times

Problem

The NHS faced severe inefficiencies in emergency departments due to:

• Poor visibility into bed availability

• Ineffective discharge processes

• Reliance on manual systems (whiteboards, spreadsheets updated every 6–8 hours)

This led to high patient wait times and limited operational responsiveness.

Solution

Led the end-to-end design of the Decision Navigator, focusing on:

• Synthesizing discovery research and stakeholder needs

• Creating journey maps to visualise pain points in patient flow

• Designing an intuitive information architecture for real-time decision-making

• Running co-creation workshops and prototype testing with NHS staff (GMs, clinicians)

Built for clarity, speed, and alignment with existing staff workflows.

Outcome

• This work contributed to a $5M deal for the product

• Boosted sales momentum in the healthcare vertical

• Proved value of real-time operational tooling in high-pressure environments